ESCPrint Service User Privacy Policy
Updated:October 17, 2023
Effective Date: October 17, 2023
("we" or "us") respects and protects the privacy of our users. When you use the services provided by the ESCPrint Service APP, we will not only provide you with services in accordance with the provisions of the ESCPrint Service User Service Agreement. We also abide by the principles of legality, propriety and necessity in accordance with the ESCPrint Service User Privacy Policy (the "Privacy Policy"). Publicly represent the collection and use of your personal information.
Please read all of the terms of this Privacy Policy carefully so that you understand the purpose, scope and manner in which ESCPrint Service collects and uses your personal information. If you are a child, please review this Privacy Policy with your legal guardian. You may use ESCPrint Service and provide your personal information to ESCPrint Service only after your legal guardian has reviewed and approved your privacy policy. If you or your guardian do not agree with anything in this Privacy Policy, you should immediately stop using ESCPrint Service products or services. By using any of the services offered by ESCPrint Service, you consent to our collection, use, storage and protection of your information in accordance with this Privacy Policy.
We understand the importance of personal information to you and will do our best to keep your personal information secure and reliable. We are committed to maintaining your trust in us and adhering to the following principles to protect your personal information: the principle of consistent authority and responsibility, the principle of clear purpose, the principle of choice of consent, the principle of minimum necessary, the principle of security, the principle of subject participation, and the principle of openness and transparency. At the same time, we are committed to taking appropriate security measures to protect your personal information in accordance with the industry's proven security standards.
This privacy policy will help you understand the following:
1. Scope of application
2. How we collect and use your personal information
3. How we use "cookies" and similar technologies
4. How we share, transfer, and publicly disclose your personal information
5. How you manage your information and account cancellation
6. How we store your personal information
7. How we protect your personal information
8. Protection of minors
9. Changes to this policy
10. Dispute Jurisdiction
11. Contact us
I. Scope of Application
1.This Privacy Policy applies to all services provided by ESCPrint Service except for certain specific products and services. These specific products and services will be governed by the specific privacy policy.
2. It should be specifically noted that this Privacy Policy does not apply to services provided to you by third parties, except for information that you acknowledge sharing with third parties as set forth in Article 4 of this Privacy Policy. Please note that if you provide personal information to a third party when you visit their website or use their products and services, your information will be subject to that third party's privacy policy and we will not be held legally responsible for it. Please read that third party's privacy policy carefully and confirm your acceptance.
II. How we collect and use your personal information
Personal information refers to all kinds of information recorded electronically or by other means that can identify a specific natural person or reflect the activities of a specific natural person, either alone or in combination with other information.
Sensitive personal information is personal information that, if leaked, unlawfully provided or misused, could endanger the safety of persons and property, and could easily lead to damage to a person's reputation, physical or mental health or discriminatory treatment. personal information of children under the age of 14 is considered sensitive personal information.
The products and services we provide rely on some of your information to function. Therefore, when you use ESCPrint Service, you are required to provide or allow us to collect the information necessary for us to use that information to provide you with basic and increasingly better services in accordance with our business functions. The personal information we collect and use about you is divided into two categories: information that is necessary to carry out the basic business functions of the products and services and information that may need to be collected. Information that is necessary to achieve the basic business functions of the products and services is essential personal information. If you refuse to provide it, we will not be able to provide you with the basic business functions and corresponding services. Second, information that may be collected for the expansion of business functions. You can choose whether to provide it yourself or authorize us to collect the information ourselves. We will process personal information based on your authorization or for purposes necessary to achieve the expansion of business functions you have selected. If you refuse to provide it, we will not be able to provide you with the extended business functions, but it will not affect your use of our basic business functions.
1. We may collect and use your personal information for the purposes described in the following scenarios:
Each time you open the ESCPrint Service APP, after obtaining your authorization, we will receive and record information related to the device you are using, including basic information about the device. The following information is necessary for us to collect: device information, device model, software system version, device time zone, device language, network information, screen size, country code (for IOS only), phone style (for Android only); device ID information: device connection information: WIFI list, WIFI connection information, IP address, Bluetooth information, system to obtain printer's basic information and IP address, send commands and test printers.
Based on the implementation of the service functions, each service function may collect your system privileges as follows:
Add Device: When you use the device search, connect and print functions, we request your WIFI status, network status and Bluetooth permission to search and connect to the printer. Due to the operating mechanism of the mobile operating system, the system WIFI and Bluetooth functions will force you to obtain location permissions. Therefore, after applying for WIFI or Bluetooth permission, we will request your location information, including approximate location and exact location, in order to finally connect to the printer via WIFI or Bluetooth.
Sweeping operation: When you use the sweeping printer model, we will apply for your camera permission to call the system's camera for the sweeping operation
Upload pictures: When you use the picture printing test function, we will apply for your photo album permission to call the system's photo album to get the pictures of the photo album for the upload operation
2. Exceptions for prior consent:
In connection with the performance of obligations imposed by laws and regulations by the controller of personal information
Those directly related to national security or national defense security;
Directly related to public safety, public health or significant public interest
Directly related to criminal investigation, prosecution, trial and execution of judgment
For the protection of the life, property and other significant legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to obtain the authorized consent of the person
Where the personal information involved is disclosed to the public by the subject of personal information
Where the subject of personal information requests that it is necessary to enter into or perform a contract
Where personal information is collected from lawful public disclosures, such as lawful news reports, government information disclosure and other channels;
Necessary to maintain the safe and stable operation of the product or service provided, such as detecting and dealing with product or service failures;
Where the controller of the personal information is a news organization and it is necessary for legitimate news reporting.
3. Anonymous processing
For information we collect from you, we will promptly anonymize it through technical means. Without revealing your personal information, we have the right to analyze, mine and utilize the anonymized user data, and the right to statistically analyze the use of ESCPrint Service products for possible third-party purposes. Party information sharing.
III. How we use cookies and similar technologies
ESCPrint Service APP does not use cookies or similar technologies
IV. How we share, transfer, and publicly disclose your personal information
1. We will treat your information with a high degree of care and obligation and will not share your personal information with any company, organization or individual outside of our company unless we have your express consent, except in cases where the specific individual cannot be informed that it has been identified and cannot be recovered after processing. Currently, we seek your consent to share personal information.
We will only share your personal information for lawful, legitimate, necessary, specific and explicit purposes. We will enter into strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, requiring them to handle the information in accordance with our instructions, this policy and any other relevant confidentiality and security measures. Recipients of information have limited access to your information and are bound by contractual obligations. This includes, but is not limited to, using lawful and compliant means to obtain your information, taking reasonable security measures to protect your information, and assuming legal liability in accordance with the law and our agreements. For some open source
2. We will not illegally sell or provide your information to others; we will not provide such information about you to any third party or use it for any other purpose or use, except for the following:
Disclosure to third parties with your prior consent;
Disclosure to third parties or administrative or judicial authorities in accordance with the relevant provisions of the law, or at the request of administrative or judicial authorities;
We may use your information for identity verification, customer service, security prevention, fraud detection, archiving and backup purposes to prevent, detect, investigate fraud, security breaches, illegal or violations of our agreements, policies or rules, to protect you, other users, our affiliates, partners and other trusted third party vendors, service providers, agents in the provision of our services and the public, and to ensure the security of the products and services we provide to you.
3. We will only publicly disclose your personal information when
with your express consent
Disclosure based on law: We may publicly disclose your personal information when required by law, legal process, litigation or government agencies
4. Exceptions to sharing, transferring or publicly disclosing personal information without prior authorized consent:
In connection with the performance of obligations imposed by laws and regulations by the controller of personal information;
Directly related to national security or national defense security;
Directly related to public safety, public health or significant public interest
Directly related to criminal investigation, prosecution, trial and execution of judgment
To protect the life, property, and other significant legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to obtain the authorized consent of the person
Personal information that is publicly disclosed by the subject of personal information
Personal information collected from legitimate public disclosure of information, such as legitimate news reports, government information disclosure and other channels
5. Sharing, transferring or disclosing personal information that has been de-identified in accordance with the law and ensuring that the data recipient cannot recover and re-identify the subject of the information is not an act of sharing, transferring or publicly disclosing personal information to the public, and such data is kept and processed without your consent
V. How you manage your information and account cancellation (your rights)
In accordance with the relevant Chinese laws, regulations and standards, as well as the common practices in other countries and regions, we ensure that you can exercise the following rights with respect to your personal information:
1. Right of inquiry
You have the right to inquire about your personal information, except for the cases stipulated by laws and regulations
2. Right of correction
When you find that there is an error in our handling of your personal information, you can ask us to correct it
3. The right to delete
You may request us to delete your personal information if
If our handling of personal information violates laws and regulations
If we have collected or used your personal information without your consent
If our processing of personal information violates our agreement with you
If you no longer use our products or services, or if you cancel your account;
If we no longer provide products or services to you.
When you decide to delete one or several pieces of information, you can contact customer service to delete the information at 发邮件至yanfa@4Barcode.net or call 400-613-9828.
4. Personal information subject to cancel the account
You can cancel your account at any time. You can contact customer service to delete, Send an email to yanfa@4Barcode.net, or call customer service at 400-613-9828. After you cancel your account, we will stop providing products or services to you and delete your personal information upon your request, except as otherwise provided by laws and regulations.
5. Personal information subject to obtain a copy of personal information
You have the right to obtain a copy of your personal information. You can perform this operation through the search path.
6. Responding to your request
For security purposes, you may be required to provide a written request or otherwise prove your identity. Before processing your request, we may ask you to verify your identity.
We will respond within 15 business days or within the period specified by law or regulation.
In principle, we will not charge you for your reasonable requests, but we will charge you a fee for repeated requests that exceed reasonable limits, as appropriate. We may reject request tapes that are unnecessarily repetitive, require too much technology (for example, to develop new systems or make fundamental changes to existing practices), pose a risk to the legitimate interests of others, or are highly impractical (for example, involving information stored in backups)).
We will not be able to respond to your request as described above, as required by law or regulation, in the following cases:
In connection with the performance of the obligations of the controller of personal information under laws and regulations;
Directly related to national security, national defense security;
Directly related to public safety, public health, and vital public interests;
Directly related to crime investigation, prosecution, trial and execution of judgments;
Where the controller of personal information has sufficient evidence of subjective malice or abuse of rights by the subject of personal information
In order to protect the life, property and other significant legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to obtain the authorized consent of the person;
Where responding to the request of the subject of personal information would cause serious damage to the legitimate rights and interests of the subject of personal information or other individuals or organizations
Where commercial secrets are involved.
VI. How we store your personal information
1. personal information collected and generated by our operations in the People's Republic of China shall, in principle, be stored in the People's Republic of China, and shall be stored within the storage period specified in the laws and regulations of the People's Republic of China, departmental regulations, etc.
2. The storage period is the period before you use ESCPrint Service or send ESCPrint Service to delete your personal information when you request to delete the stored information or decide to stop using ESCPrint Service. Unless retention is required by law, you will retain your personal information only for as long as is necessary to fulfill the purposes set forth in the Privacy Policy. For example, the Electronic Commerce Law of the People's Republic of China requires that information about goods and services and transactions be retained for a period of not less than three years from the date of completion of the transaction. We will anonymize logs of user behavior involved in the Services. The criteria for determining the above period include:
Completing the purpose of transactions related to you, maintaining the corresponding transaction and business records, and responding to your possible inquiries or complaints;
Ensuring the security and quality of the services provided by the Platform;
Whether you agree to a longer retention period;
Whether there is any other special agreement regarding the retention period.
3. If your personal information exceeds the retention period, we will delete your personal information or anonymize it as required by applicable law (if you are a minor, we will process your personal information after the retention period has expired as required by the relevant laws and regulations). If we cannot delete it according to the relevant requirements due to special circumstances, we will explain this part of the content to you.
VII. How we protect your personal information
1. We attach great importance to the safety of your personal information. We strive to take all reasonable physical, electronic and administrative security measures to protect your personal information and use our best reasonable efforts to prevent the disclosure, damage or loss of your personal information, including but not limited to SSL, encrypted information storage and data center access control. We also maintain strict controls over employees or outsourced personnel who may have access to your personal information, including, but not limited to, measures such as information access controls, confidentiality agreements with those who have access to personal information, and monitoring the actions of those who have access.
2. Notwithstanding the provisions of paragraph 1 above, please understand and appreciate that your information may be leaked, damaged or lost due to various unpredictable or indefensible malicious means, despite our best efforts to take the necessary protective measures. Available Technology. If you discover that your account or password has been or will be compromised for any reason, you should contact us immediately so that we can take prompt action to avoid or minimize your loss.
3. In the unfortunate event of a personal information security incident, we will initiate an emergency plan to prevent the expansion of the security incident and inform you of the basic situation and the possible impact in a timely manner in accordance with the requirements of laws and regulations. Security events, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce the risk, and the remedial measures for you. We will inform you of the relevant information in a timely manner through e-mail, letter, telephone or push notification. If it is difficult to inform individual information subjects one by one, we will make announcements in a reasonable and effective manner. At the same time
4. If a merger or separation of enterprises occurs, your information will continue to be protected by the original enterprise subject, and we will notify you by announcement, SMS or other written means; if our products and services stop operating, we will stop collecting your information in a timely manner and notify you by announcement, SMS and other means, at which time we will delete or hide your information.
VIII. Protection of minors
1. We attach great importance to the protection of personal information of minors. If you are a minor under the age of 18, please read this privacy policy carefully under the guidance of your guardian, and use our services and submit your personal information with the consent of your guardian. If your guardian does not agree to this Privacy Policy, you should immediately stop using ESCPrint Service's services and refuse to provide personal information.
2. If you are a minor under the age of 14, please inform your guardian to jointly read and accept our ESCPrint Service User Privacy Policy, and to obtain your guardian's consent and instructions to submit personal information before you use the ESCPrint Service Services.
3. For personal information collected from children with the consent of their guardians, we will only use or disclose such information to the extent permitted by law or regulation, as expressly agreed by the guardian, or to provide protection for the child user. For personal information provided by a child user without the consent of the guardian, we will delete the relevant information as soon as possible after receiving notification from the guardian.
IX. Revisions to this policy
We may revise this Privacy Policy from time to time. Changes to the Privacy Policy will be communicated to you through ESCPrint Service Platform or other appropriate means before the changes take effect. In such case, by continuing to use our Services, you agree to be bound by the revised Privacy Policy.
x. dispute jurisdiction
The laws of the People's Republic of China shall apply to the signing, effectiveness, performance and dispute resolution of this Privacy Policy.
Any dispute arising from this agreement shall be resolved through friendly consultation. If the negotiation fails, the dispute shall be submitted to the court with jurisdiction in the company's location.
XI. Contact us
If you have any questions, complaints or reports, you can contact us through the following ways, we will reply to your request within 15 days.
Shenzhen Weida Electronic Technology Co.
Address: 14B, Haining Plaza, Longhua District, Shenzhen